Will I get a refund if I activate self-exclusion?

Yes. When you activate self-exclusion, you can still withdraw any remaining balance from your account. Our support team will guide you through the process before your account is closed.

Can I increase my deposit limit at any time?

Decreasing your limit takes effect immediately. However, increasing it requires a 72-hour waiting period. This delay is intentional — to prevent impulsive, emotion-driven decisions.

Is the money in my account safe during a cooling-off period?

Yes, completely safe. During a cooling-off period, only login and betting are suspended — your balance remains untouched. Once the period ends, your account is automatically reactivated.

Can a family member request to close my account?

A family member or guardian can reach out to us at support@khelagho.ws. Our team will review the situation and take appropriate action. Protecting our users is our highest priority.

Can I reopen my account after self-exclusion?

For fixed-term exclusions (6 months to 5 years), your account may be reopened once the period ends. However, permanent exclusion cannot be reversed — your account will not be reinstated under any circumstances. Please think this through carefully before deciding.

khelagho | Responsible Gaming — Bet Safely With Confidence

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Section 01

What Responsible Gaming Means

Responsible gaming means enjoying betting as a controlled form of entertainment — where you stay in full control of your time, money, and mental wellbeing. At Khelagho, responsible gaming isn't an obligation; it's a way to keep your life on track.

Online betting is growing in popularity across Bangladesh. But there's an important truth to keep in mind — winning is never guaranteed. Betting is a mix of skill and luck, which means losses are always a possibility. Being mentally and financially prepared for that is the first step toward responsible play.

The Bottom Line: Bet for fun, not as a source of income. Only wager what you can afford to lose without it affecting your life.

Khelagho treats responsible gaming not just as a policy, but as an active commitment. We believe a happy, safe user is our greatest asset.

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Section 02

Khelagho's Responsible Gaming Policy

Responsible gaming is a core consideration behind every decision at Khelagho. Our key commitments are:

Age Verification: Age is verified at registration. No one under 18 is permitted to open an account.
No pressure: Khelagho will never encourage you to bet more or push you beyond your limits.
Transparent Information: Honest information is provided about the risks and possible outcomes of every game.
Tools provided: Tools such as deposit limits, cooling-off periods, and self-exclusion are provided free of charge.
Active Monitoring: Our team proactively reaches out when unusual betting patterns are detected.
Staff training: Our support team is specially trained to assist users who are experiencing gambling-related difficulties.

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Section 03

Khelagho Safety Tools

Khelagho provides a range of practical tools to help you stay in control. They're free to use and easy to activate from your account settings.

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Deposit Limit

Set a maximum deposit amount daily, weekly, or monthly. Once you reach the limit, no further deposits are allowed until you choose to change it.

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Session Time Limit

Set a limit on how long you can use the platform in one session. You'll be automatically logged out once the time is up.

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Cooling-Off Period

Temporarily close your account for anywhere between 1 day and 6 weeks. During this period, you won't be able to log in or place any bets.

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Self-Exclusion

Close your account for anywhere between 6 months and 5 years, or permanently. During this period, opening a new account will not be possible.

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Reality Check

You'll receive periodic reminders showing how long you've been playing and how much you've spent.

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Loss Limit

Set a daily or weekly cap on how much you're willing to lose. Once the limit is reached, betting stops automatically.

To activate these tools, go to the "Responsible Gaming" option in your account settings or contact our support team. Reducing a limit takes effect immediately, but increasing one requires a 72-hour waiting period.

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Section 04

Signs of problem betting

Betting problems develop gradually — they don't happen overnight. Watch out for these warning signs:

1

You're placing more bets to recover money you've lost — chasing losses.

2

You can't focus on anything other than betting and find yourself constantly thinking about your next wager.

3

You are hiding your betting from family or friends.

4

You are cutting back on essential expenses — rent, groceries, your child's education — to fund betting.

5

You feel restless, irritable, or anxious when you're unable to bet.

6

Borrowing money from friends or family, or lying to cover your betting.

7

You've tried to stop betting but haven't been able to.

8

Betting is affecting your sleep, meals, or work.

If you recognize three or more of these signs in yourself, reach out to our support team today — don't wait. Asking for help isn't weakness; it takes real courage.

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Section 05

Check Yourself — Responsible Bettor Quiz

Tick the statements below that apply to you. This is just for your own awareness — no data is saved.

I bet within a set budget

If I lose, I stop betting for the rest of the day

I have hobbies and interests outside of betting

My family and friends know I bet

I feel fine even when I'm not betting

I have never skipped essential expenses to place a bet

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Section 06

Tips for Safe & Enjoyable Betting

Responsible gaming doesn't mean less fun — it means more fun over the long run. These habits will keep you well and happy:

Set a Budget: Set aside a fixed amount for betting each week or month. Treat it as entertainment spending only — never use money meant for household expenses or savings.
Set a Win Goal: Once you hit a target win for the day, stop there. Chasing more often leads to losses.
Take a Break: Take breaks instead of betting non-stop. A little distance helps you make better decisions.
Keep a Clear Head: Don't bet when you're angry, upset, or under the influence of alcohol. Your judgment is more likely to be off in those moments.
Your Money Only: Never bet with borrowed money. It's the leading cause of financial problems.
Treat It as Entertainment: Think of betting like a cinema ticket — it's entertainment spending, not a guaranteed return.
Keep Records: Tracking how much you deposit, win, or lose gives you a clear picture of where you actually stand.

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Section 07

How to Activate Safety Tools

Activating safety tools on Khelagho is quick and straightforward. You can secure your account in just a few minutes:

1

Log In

Log in to your Khelagho account.

2

Go to Account Settings

Click the profile icon in the top right corner and select "Settings".

3

Open the "Responsible Gaming" tab

Look for the "Responsible Gaming" option in your settings.

4

Choose Your Preferred Tool

Deposit limit, session limit, cooling-off, or self-exclusion — choose whatever works best for you.

5

Confirm

Enter the limit amount or duration and click the "Confirm" button. It takes effect immediately.

If you're unable to update your settings yourself for any reason, email us at support@khelagho.ws or reach out via live chat. Our team will assist you right away.

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Section 08

How to get help

If something feels wrong, don't face it alone — reach out for help. Khelagho is here for you:

Khelagho Support: Live chat or support@khelagho.ws — available 24/7.
Self-Exclusion: Request a temporary or permanent suspension of your account.
Family or a Trusted Friend: Let someone close to you know — they can also be a source of support.
Professional Counselors: Consulting a mental health professional is completely normal and nothing to be ashamed of.

Remember — asking for help isn't a sign of weakness. It's the smart thing to do. Khelagho is ready to support you, whatever the situation.

Responsible Gaming — Stay Safe and Have Fun on Khelagho