Khelagho Privacy Policy — Your Data Is Completely Safe With Us

Welcome to Khelagho. We understand that sharing personal information on an online platform can be a concern. That's why this Privacy Policy is written in plain, straightforward language — so you know exactly what data Khelagho collects, why we collect it, and how we keep it safe.

This Privacy Policy ("Policy") applies to your use of the Khelagho website (khelagho.ws) and mobile application. By using Khelagho, you are considered to have accepted this Policy.

We comply with international data protection standards and all applicable laws. Protecting your privacy is both our legal obligation and our ethical commitment.

Khelagho collects only the information necessary to provide its services. A detailed breakdown by category is provided below:

Khelagho uses your data only for specific, legitimate purposes. We never use your information for anything unrelated to those purposes.

• Account Management: For registration, login, and account verification.
• Payment processing: To process deposits and complete withdrawals.
• Service Improvement: Analyzing usage patterns to improve your experience.
• Security Assurance: To prevent fraud and unauthorized access.
• Legal Compliance: To comply with applicable laws and regulatory authority requirements.
• Customer Support: To resolve your issues and respond to your inquiries.
• Relevant Contact: Account notifications and offers (with your consent).

Khelagho never sells your personal data or shares it with advertisers. However, we may share limited information with trusted service providers as necessary to operate the platform:

• Payment Processors: To process transactions with bKash, Nagad, Rocket, and similar services.
• Identity Verification Services: To complete the KYC process.
• Cloud services: For secure data storage.
• Technology Partners: For platform operations and security.

All such partners are contractually bound to uphold our privacy standards and may only use data for the specified purpose. We may also be required to disclose information in the following circumstances:

• When required by a court order or a lawful request from a law enforcement authority.
• To regulatory authorities for anti-money laundering (AML) compliance.
• In an emergency where your life or someone else's is at risk.

Khelagho uses industry-leading technology and practices to keep your data secure. For us, security is an ongoing commitment — not a one-time effort.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & IDS: To prevent unauthorized access.
• Regular Security Audits: By third-party experts.
• Staff training: All staff are trained in data protection.
• Restricted Access: Only authorized personnel have access to personal data.

Khelagho's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential cookies: For login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand usage patterns for service improvement.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the service.

Khelagho does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration your account is active and for up to 5 years after closure (as required by law).
• Transaction Information: Up to 7 years, in accordance with financial regulatory requirements.
• Log Files & Technical Data: Typically up to 12 months.
• Marketing Preferences: If you withdraw your consent, your data is deleted immediately.

You have full control over your own data. Khelagho guarantees the following rights:

To exercise this right, email us at support@khelagho.ws. We will respond within 30 days.

Khelagho strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect personal data from minors.

If we become aware that any minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

Khelagho may update this Privacy Policy as needed. For any significant changes, you will be notified in advance via your registered mobile number or email.

The date of the latest update is shown at the top of this page. We recommend checking back here regularly.

For any privacy-related questions, concerns, or complaints, please get in touch with us:

• Email: support@khelagho.ws
• Live chat: Available 24/7 on the website and app.
• Response Time: Usually within 48 hours.